Terms & Conditions

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Black to White's services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

Black to White provides manufacturing services including 3D printing, CNC machining, and laser cutting. All services are subject to our capabilities and material availability.

3. Quotes and Pricing

Quotes provided are estimates based on the information and files you provide. Final pricing may vary if:

  • File specifications differ from initial assessment
  • Additional finishing or processing is required
  • Material costs change significantly
  • Rush production is requested

4. File Requirements

You are responsible for ensuring your files meet our technical requirements. We recommend watertight 3D models for printing, proper tolerances for CNC, and text converted to outlines for laser cutting.

5. Production and Delivery

Lead times are estimates and may vary based on order complexity and current production volume. Shipping times depend on your location and selected shipping method. We are not responsible for customs delays on international orders.

6. Payment

All prices are in Canadian Dollars (CAD) unless otherwise specified. Payment is required before production begins. We accept major credit cards and other payment methods as displayed at checkout.

7. Intellectual Property

You retain all rights to your designs. By uploading files, you confirm you have the right to manufacture the design and grant us permission to produce it on your behalf. We will not use your designs for any other purpose without your consent.

8. Limitation of Liability

Black to White's liability is limited to the value of the order. We are not responsible for consequential damages, lost profits, or other indirect damages arising from the use of our services or products.

9. Contact

For questions about these Terms, please contact us through our support page.